Privacy Policy

Introduction

At KPI Vault, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Information You Provide

• Account information (name, email address, password)
• Organization details (company name, role, department)
• KPI data and metrics you enter into the platform
• Communication preferences and settings
• Payment information (processed securely through our payment providers)

Automatically Collected Information

• Usage data (features used, time spent, interactions)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies
• Log data (access times, pages viewed, errors)

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative notifications and security alerts
• Respond to your inquiries and provide customer support
• Generate AI-powered insights and forecasts for your KPIs
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Within your organization: With team members in your workspace based on permissions

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Role-based access controls and authentication
• Secure data centers with physical and network security
• Regular backups and disaster recovery procedures
• Employee training on data protection and privacy

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. We may retain certain information as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data (right to be forgotten)
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@kpivault.com.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential cookies: Required for the platform to function
• Analytics cookies: Help us understand how you use our service
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Deliver relevant advertisements (with your consent)

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

Children's Privacy

KPI Vault is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on:

• Consent: Where you have given explicit consent
• Contract: To fulfill our contractual obligations
• Legal obligation: To comply with legal requirements
• Legitimate interests: For our business operations, where not overridden by your rights

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through the platform. Your continued use of KPI Vault after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@kpivault.com
• Address: [Your Company Address]
• Data Protection Officer: dpo@kpivault.com